Respond to an Action required job
Approve, reject, or answer a Human review step so the job can continue.
Updated 2026-07-23
When a workflow reaches a Human review step, the job pauses and its status changes to Action required until someone responds.
Respond from the app
- Open the job — from Jobs, the Home Action required card, or a notification.
- Find the step marked Approval required or Input required in the step timeline.
- For an approval: add an optional Comment, then select Approve or Reject. Rejecting asks for a Reason, which the next reviewer will see.
- For an input request: fill in the requested fields, then select Approve and submit, or Reject with a reason.
- Once you respond, the workflow carries on to its next step automatically.
Respond over WhatsApp
Some Human review steps also reach people over WhatsApp. The Communication panel on the job shows who was contacted, any Follow-ups sent, the Response due time, and the Final outcome once someone replies — so you can track a response even if it didn't happen in the app.
Common questions
What happens if I reject a step?
The workflow stops on that approval path. Your reason is recorded so the person who set up the workflow can see why and decide what happens next.
Can someone else respond instead of me?
Yes, if the step allows more than one reviewer. Whoever responds first moves the job on; anyone still listed as pending won't need to act.