Fix connection issues
Reconnect an expired account and check why a connection isn't working.
Updated 2026-07-23
A connection can stop working if the account it's authorised under changes its password, revokes access, or simply expires. Contrata flags this so you can fix it before it blocks a job.
Spot the problem
- Check the Status column on the Connections list: Active, Inactive, or Expired.
- Open the connection and look at its Configuration tab. An expired one shows a Connection expired warning; a recent failure appears under Last Error.
- Check the Actions tab to confirm the actions a workflow or agent needs are still allowed here.
Reconnect it
When a connection has Expired or otherwise stops working, open it and select Restore access (or Reconnect account). This control only appears when a connection isn't Active. It signs you back in through the provider's own window, and your existing Allowed Actions carry over unchanged.
Common questions
Why did a job fail if the connection shows Active?
The account status can look fine while a specific action fails — check Last Error on the Configuration tab for the detail behind it.
Do I lose my Allowed Actions if I reconnect?
No. Reconnecting only refreshes the sign-in — your selected actions stay exactly as they were.